Responsible Gaming
Introduction
At Grosvenor Casino, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While casino games can be fun and exciting, it's important to approach them with a responsible mindset. Set a budget you can afford to lose, treat any winnings as a bonus, and never gamble more than you can comfortably spare.
Age Verification
You must be 18 years of age or older to gamble. In the UK, this is the legal minimum age for casino gaming. If you are under 18, or if you are in any doubt about whether you meet the legal age requirement in your jurisdiction, please do not participate in gambling activities. Grosvenor Casino is committed to preventing underage gambling.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, please seek help:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to recover lost money
- Hiding gambling activities or lying about the amount wagered
- Neglecting family, work, education, or social responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Using gambling to escape problems or difficult emotions
- Failed attempts to reduce or control gambling
- Risking important relationships or opportunities due to gambling
Self-Help Tools
Grosvenor Casino and licensed operators offer several tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Reality Checks: Receive regular notifications during your gambling session to remind you of the time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling at Grosvenor Casino and participating venues
- Time-Out: Take a break from gambling for a specified period without permanently closing your account
Contact Grosvenor Casino directly to activate any of these tools on your account.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organisations:
United Kingdom
- GamCare – Free, confidential support and advice
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – National Self-Exclusion Scheme for Great Britain
Website: www.gamstop.co.uk
Allows you to self-exclude from all licensed online gambling operators simultaneously - Gamblers Anonymous – Peer support groups across the UK
Helpline: 0330 094 0322
Other Regions
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Take Action Today
If you believe you have a gambling problem, please seek help immediately. There is no shame in reaching out—support services are confidential, free, and staffed by trained professionals who understand what you're going through. The sooner you act, the sooner you can regain control.
Remember: gambling should be fun. If it stops being fun, it's time to get help.